Privacy Policy

This Privacy Policy explains how SS Coaching, Lucknow ("SS Coaching", "we", "our", or "us") collects, uses, stores, protects, and discloses your information when you access our website, enroll in our courses, attend online video classes, or use any of our services including admission support, examination assistance, online payments, and student support services. We are committed to protecting your personal data and maintaining transparency in how your information is handled.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services.

1. Information We Collect

We may collect personal and non-personal information to provide our services effectively. This includes details such as your full name, date of birth, parent or guardian name (for students under 18), email address, mobile number, residential address, and educational qualifications. We may also collect board registration details and identity proof such as Aadhaar card where required for admission or verification purposes.

In addition, when you interact with our website, we may automatically collect technical information such as your IP address, browser type, device information, and usage data. This helps us understand user behavior and improve our website performance and services.

2. Information Collected from Online Video Classes

When you attend our online classes or access recorded sessions, we may collect academic and engagement-related data. This includes login credentials, attendance records, session duration, assignment submissions, exam attempts and results, as well as interaction data such as chat messages and questions asked during sessions.

This information is collected strictly for educational purposes, including tracking student progress, improving course quality, managing class performance, and providing better academic support.

3. How We Use Your Information

The information collected by SS Coaching is used to manage admissions, registrations, and course enrollments efficiently. It helps us deliver educational services, provide study materials, and manage online classes and academic activities.

We may also use your information to process payments, send important notifications such as exam schedules, class updates, and reminders, and provide customer support. Additionally, data may be used to improve our website functionality, enhance user experience, and comply with legal and regulatory requirements.

4. Payment Information

SS Coaching ensures that all financial transactions are handled securely. We do not store complete debit or credit card information on our servers. Payments made through our website are processed via secure third-party payment gateways that follow RBI guidelines and PCI-DSS standards.

We only receive limited transaction details such as payment confirmation, transaction ID, and amount paid, which are necessary for maintaining records and providing support in case of payment-related issues.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us analyze website traffic, remember user preferences, maintain login sessions, and improve overall functionality.

You have the option to disable cookies through your browser settings; however, doing so may affect certain features of the website and limit your overall experience.

6. Data Sharing and Disclosure

SS Coaching respects your privacy and does not sell, rent, or trade your personal information. However, we may share limited data with trusted third parties when necessary to provide our services effectively.

This may include sharing information with payment gateway providers, technical service providers such as hosting and analytics partners, and government authorities when required by law. In cases where admission or academic processing involves educational boards, relevant data may be shared with authorized entities with your consent.

7. Protection of Minors

We understand the importance of protecting children's privacy. If a student is under the age of 18, consent from a parent or guardian is required before collecting or processing personal information.

Parents or guardians are encouraged to monitor and guide the online activities of minor students to ensure safe and responsible use of our services.

8. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. These measures are designed to safeguard your data against potential risks.

However, it is important to note that no method of data transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

SS Coaching retains your personal data for as long as necessary to fulfill academic, administrative, and legal requirements. This includes maintaining records for course participation, results, and compliance purposes.

Even after course completion, certain information may be retained for record-keeping, dispute resolution, and regulatory compliance, as required by applicable laws.

10. Your Rights

You have certain rights regarding your personal data. You may request access to the information we hold about you, ask for corrections to inaccurate or incomplete data, or request deletion of your data, subject to legal and operational requirements.

You may also withdraw your consent for data processing where applicable. Any such requests can be submitted to us via email, and we will make reasonable efforts to respond in a timely manner.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience or additional information. These external websites are not controlled by SS Coaching, and we are not responsible for their content, privacy practices, or policies.

We encourage users to review the privacy policies of any third-party websites they visit before sharing personal information.

12. Legal Compliance

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy or your use of our services shall fall under the jurisdiction of the courts located in Lucknow, Uttar Pradesh.

13. Updates to Privacy Policy

SS Coaching reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon being posted on this page.

We recommend that users review this policy periodically to stay informed about how their information is being handled and protected.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us using the details below:

SS Coaching
IIIrd Floor, Shree Chamber
Naza Computer Market
Near Basant Cinema
Lucknow, Uttar Pradesh, India
Email: [email protected]
Phone: 9792111121

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.